Refilling a prescription

It’s easy to get a refill from Express Scripts Pharmacy. Just log in to your account and go to Refill Prescriptions under Prescriptions in the main menu. Choose your available medication and place your order. You can also order refills through the Express Scripts® mobile app. Refills usually arrive 5 to 8 days after we receive your order.

Want to get updates about your orders by text so you never miss a refill? Log in and go to Communication Preferences under Account and select text as your preferred communication method.

Yes, automatic refills are available for eligible long-term medications.

There are a couple of ways to get started with automatic refills:

Online

• Go to the Prescriptions menu.
• Choose Automatic Refills. You'll be taken to the Automatic Refills page.
• Select the Manage Prescriptions tab.
• Find the medications(s) you want to enroll.
• Choose Start Automatic Refills.

Or, when you're placing an order and have medications in your cart, you'll see a checkbox next to the names of medications you can enroll in automatic refills.

Once you’ve signed up a medication for automatic refills, we’ll reach out when it’s time for a refill or renewal. Then, if needed, you can change the refill processing date to fit your schedule. You can choose your preferred communication method, including texts, by logging in and going to Communication Preferences under Account.

By phone

Call the number on your prescription ID card to ask about automatic refills.

To keep patients safe and help control healthcare costs, early refills of medication are usually not allowed. Standard refill policies allow you to refill or renew a prescription medication when there should be 25% to 35% of your current prescription left. These policies are designed to help you get the medication you need on time.

If you currently fill 1-month supplies of your medication at a retail pharmacy and would like a longer-term supply, you can ask your doctor to send a 3-month supply of your prescription electronically to Express Scripts Pharmacy by Evernorth®.

You can also enroll in automatic refills for eligible long-term medications. Once you’ve signed up a medication for automatic refills, we’ll reach out when it’s time for a refill or renewal. Then, if needed, you can change the refill processing date to fit your schedule.

To make it easier to track your refills, you can get updates about your orders by text. Log in and go to Communication Preferences under Account and select text as your preferred communication method.

If there is an urgent issue or if you have questions or concerns, we are available 24/7. Just call the number on your prescription ID card.