Here are just a few ways we are champions for accessibility:
Accessible Prescription Bottles
We offer large-type, braille and even "talking" labels for our visually impaired members. We also have bottles with easy-to-open lids.
Learn more about how to request accessible bottles.
Employee Training
All of our customer support employees are given accessibility training to better help members of all abilities.
Text Telephone (TTY)
Our phone operations use TTY text phone service (800-876-1089) to better communicate with people with hearing impairments.
Website and Mobile App Usability
Our guidelines ensure our experiences and communications are designed for all members. The Express Scripts mobile app can be used with screen readers including VoiceOver and TalkBack.
How we'll keep opening doors for everyone:
As we update our website, we follow the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1. These are the most widely accepted standards and tell designers and developers how to boost accessibility. We aim to develop our websites to conform to the industry standard level AA.
We continually test our apps and web services with volunteers of all backgrounds and all abilities. When we find a barrier to some, we fix it for all.
We still have work to do. We won't stop until we transform the member experience for people of all abilities.
Express Scripts in the News
Express Scripts welcomes workers of all abilities. We've been named a “Best Place to Work for Disability Inclusion” for the fifth consecutive year and earned a top rating of 100 on the 2023 Disability Equality Index.
