Can you tell me where my medication was made?
We only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements. The FDA oversees drug manufacturing and has staff in overseas regions (including China, India, Europe and Latin America) in order to expand oversight of imported medical products.
How do I get started with home delivery?
Getting started is easy. We just need your prescription.
For new prescriptions:
Ask your doctor to e-prescribe a 3-month supply to Express Scripts Home Delivery.
For current prescriptions:
After you register or log into your account, you can switch your eligible medications to delivery.
Once we have your prescription, we’ll take care of the rest. We’ll check to make sure your prescription is safe and effective before mailing it to you. If we have any questions, we’ll contact your doctor.
Can I get automatic refills for my medications?
Yes, there are a few ways to get started with automatic refills.
- Go to the Prescriptions menu.
- Choose Automatic Refills. You'll be taken to the Automatic Refills page.
- Select the Manage Prescriptions tab.
- Find the medications(s) you want to enroll.
- Choose Start Automatic Refills.
Or, when you're placing an order and have medications in your cart, you'll see a checkbox next to the names of medications you can enroll in automatic refills.
You can contact us if you have questions about starting auto refills.
Call Express Scripts® Pharmacy at 1.877.363.1303 to speak with a Patient Care Advocate
Can I obtain an early refill of my medications?
We understand the desire to be prepared. Standard refill policies, which allow you to refill or renew a prescription medication when 25%-35% of your current prescription is remaining, should help you stay on track with your medication during this time.
We are monitoring the situation closely and will update our information and policy if or when the situation changes. We are committed to taking appropriate actions to ensure you have the medication on hand to keep you healthy. Should you have any questions or concerns about your individual situation, our pharmacists are available 24/7.
If you currently fill 30-day supplies of your medication at a local pharmacy and would like a longer-term supply, you can ask your physician to write your prescription for a 90-day supply and fill it at Express Scripts® Pharmacy. You can get started here.
Is my medication safe to take?
Yes, your medication is safe to take. We maintain rigorous safety standards for the inventory in our pharmacies, and only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements.
Can I get all my medications delivered?
You can get covered, long-term medications delivered. To be eligible for delivery, you must have a prescription written for a 3-month supply. The actual quantity or days' supply you receive depends on your plan's rules.
We don’t offer delivery for short-term or temporary medications like an antibiotic. There are also limits on delivery for controlled substances like opioid medications.
How do you ship my medication?
We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.
We ensure efficient and reliable delivery by working with all major carriers and we’re in constant contact with these carriers so we know immediately if there is a need to adjust for a potential weather disruption or other local and regional issues.
Standard shipping is free. You can get next-day or two-day shipping for an extra fee.
Where does Express Scripts® Pharmacy get their medications?
We work directly with FDA-approved pharmaceutical manufacturers. The medications are stored in one of our home delivery pharmacies across the country. When you place your order, we choose one of our pharmacy facilities to fill your prescription depending on the medication and delivery location.
If I have my medication delivered, can I still talk to a pharmacist?
Yes. Your Express Scripts pharmacist is available by phone or email to answer questions about your medication.
We also have licensed pharmacists with knowledge about treating the specific conditions. You can talk with them during business hours about:
- heart disease
- high blood pressure
- high cholesterol
- migraine headaches
- women's health conditions
If you can’t find the answer to your question, please contact us.